Frequently Asked Questions

You submit an inspiration image you find on Instagram, Pinterest, or anywhere else on the web, and your personal shopper finds you the items you need to re-create the look and have them sent to your door along with style tips! You can also sign up for a subscription and if you don’t have an outfit request that month, we’ll style you based on a short style survey. The process goes like this…

  1. Sign up for an account (click Get Started at the top right of the page) and tell us about your price ranges, sizes, and any other info we need to know.
  2. Choose between a Single Request or Subscription plan.
  3. Submit a request by uploading an image of the outfit you want along with notes that your shopper should keep in mind.
  4. Once we receive your request, your personal shopper will start finding your items to re-create the outfit in your price range and size. They’ll reach out to you via text message within 24 hours with options for each item in your outfit along with their prices.
  5. You let us know which items you want to purchase, and we’ll provide you with the total including tax and shipping. Once you’ve paid the total, we’ll process the checkouts for you and have them shipped to your door!
Make It Hapin is quite a bit different from the style subscription services out there. First, companies like Stitch Fix and Trunk Club manage their own inventory, while we can shop from all over the internet. This allows us to be more flexible regarding price points and allows us to be able to find better matches to items on your Pinterest boards.
 
We also present you with a virtual lookbook of items for your approval before anything is purchased so you have complete control over what’s sent to your door. We also offer one re-shop (or shopping “do-over”) with each request, so if some of the items presented don’t quite meet your needs, we’ll gladly try again and shop more options for you!
 
Where Stitch Fix is more of a mystery box and try before you buy model, we opt to give you more input and direct communication with your shopper/stylist to ensure we’re finding you items you love every time!

Make It Hapin has two pricing options: Single Outfit Request or Monthly Subscription.

Single Outfit Request

For single requests we charge $20 outfit request fee which is paid up front and is applied when you make a purchase of $100 or more. We will present items within your specified price range for approval and it’s up to you if you’d like the items to be purchased. If you purchase $100 or more of items, your request fee is applied to the total as a credit. Each outfit request comes with one re-shop in case the first items found aren’t quite right.

Monthly Subscription

Our monthly subscription fee is $30/month. With our monthly subscription, if you purchase $20 or more from a request that month, $20 of your monthly fee is applied to your purchase for that month. This is applied to either a purchase from an outfit request or a style if you don’t submit a request that month. Monthly Subscriptions come with three re-shops.

Make It Hapin’s personal shoppers do their best to match your items as close to your inspiration image as possible. However, if you’re not totally in love with the items we found, we’ll re-shop your items for you for no additional fee (one re-shop for a single outfit request and three re-shops for monthly subscriptions). You decide which items you want to purchase, so if you’re in love with only one of the items you don’t have to buy the rest.

Nope! We always confirm the items with you before purchasing along with their prices. No risks or unwanted surprises…you get exactly what you want!

When you’ve decided to purchase one or more of the items, Make It Hapin will provide you with the total including tax and shipping. Once you approve the total, we’ll send you an invoice or charge the card on file for the total cost of the items. We will then process the checkouts on your behalf and have the items shipped to your door. We have secure and trusted billing through Stripe.

Once we receive tracking numbers for your items, we’ll email them to you so you can track your delivery. Learn more about our shipping policy here.

Usually, shipping takes anywhere between 3-5 business days depending on the vendor. We do not purchase out-of-stock items unless there is an explicit agreement between you and your shopper.

Our personal shoppers will make recommendations and provide advice on items when they present the items to you. If you have any questions after receiving the items, feel free to reach back out to them and they’ll be happy to provide you with additional styling guidance free of charge! We provide style advice based on your outfit purchase if you have a Single Outfit Request or unlimited style advice for Monthly Subscriptions.

Become a Make It Hapin Insider!  You’ll be up-to-date on all of our promos, special offers, styling tips, fashion trends, and more!

Nope! You only purchase what you approve. You can purchase one, some, or none of the items. However, your request fee will only be applied if you purchase $100 or more of items for Single Outfit Requests. $20 of your request fee will only be applied to a purchase of $20 or more of Monthly Subscription requests.

If you don’t purchase any of the items your shopper found for you at the time of your request, your single request fee or monthly subscription fee is not applied, credited to your account, or refunded. You can choose to purchase items at a later date, but pricing and availability is not guaranteed.

If you need to return something that you purchased, reach out to your personal shopper and we’ll send you a return shipping label and help facilitate the return. Once the return is processed, we’ll issue you a refund for the total amount refunded by the vendor. All returns are subject to the vendor’s return policy. Since return policies vary amongst different vendors, we recommend that you contact us right away if you need to request a return. If any items are final sale, we’ll notify you up front when your items are presented and request your acknowledgement and approval to purchase the item without the ability to return it. Learn more about our return policy here.

At this time we only provide services within the United States of America.

We can work with any price range! When you sign up for an account, you can choose what your price range is on an item level between “Up to $50″, $Up to $100”, “Up to $150”, and “Up to $200+”.  If you have more specific needs on price range, just let us know in in your shopping notes when you set up your profile! Our top priority is finding you the best match possible, so we may not always be able to meet your exact price points but we do our best to get as close to your price point as possible.

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